OnDemand Recovery is committed to delivering world-class support services to enterprises and channel partners that implement all of the Online Multi-Tier Recovery Services or Private Cloud Solutions we offer.
OnDemand Recovery offers a variety of support and service level agreements to ensure complete customer satisfaction ranging from our standard Bronze level SLA included with every service available Monday to Friday 09.00 to 17.30 through to Platinum SLA 24 x 7 x 365
Technical Support
Technical support is available online, via email or telephone and in person as required.
Email Support:
Response for issues reported by email within business hours. support@ondemandrecovery.com
Telephone Support:
Bronze level SLA: Monday through Friday 9AM to 5PM . 0330 088 3160
Advanced support services (Silver, Gold and Platinum) available on request
Professional Services
The OnDemand Recovery Professional Services team provides valuable expertise throughout the implementation of the Asigra backup software for small, medium and enterprise organisations. OnDemand Recovery’s consulting professionals bring in-depth product knowledge and real-world implementation experience to every backup/recovery and Business Continuity project. Using PRINCE 2 project management methodology and with ITIL v3 practioners we can work within these service frameworks according to the channel partner and clients preference.
OnDemand Recovery Limited
Portfolio Innovation Centre
St Georges Avenue
Northampton
NN2 6JD
email: support@ondemandrecovery.com